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We understand the enormous pressure, stress and anxiety you are having to cope as a business to get through these challenging times and make it to the other side of this crisis. With this in mind, we are here to say you’re not in it alone. Here are a series of webinars to keep you going.

The Value of Great Customer Service

Topics include:

  1. Setting expectations around customer service
  2. Understand the value of your customer
  3. Understand the power of great teamwork
  4. How to deal with angry customers
  5. How to create a Raving Fan!

Presenter – Colin Wilson, Director, Key Business Advisors 


Empower your Staff to Grow your Business

Topics include:

  1. Understand the value of succession planning
  2. How to identify emerging leaders within your business
  3. How to train up emerging leaders for future development
  4. How to be assertive for better communication
  5. Understand the importance of teaching good business acumen

Presenters – Colin Wilson, Director, Key Business Advisors and Allyson Fletcher, HR Consultant / Team Leader Key Business Advisors


Understanding the Value of a Good Sales Process

Topics include:

  1. How to prospect and engage with potential customers
  2. How to network yourself into opportunities
  3. How to use marketing methods to leverage more sales
  4. How to present the best solutions to your potential customers
  5. How to handle objections and close the sale

Presenter – Colin Wilson, Director, Key Business Advisors


Setting up for the Best Start for the New Financial Year

Topics include:

  1. Having good customer insight
  2. Understanding customer foresight
  3. Understanding industry trends, target markets, and competition
  4. Packaging your product and services for good revenue
  5. Refresh your Business Plan for growth

Presenter – Colin Wilson, Director, Key Business Advisors

 


Understanding staff behaviours so people get along

Topics include:

  1. Why do people behave the way they do?
  2. What is acceptable and not acceptable behaviour within the workplace
  3. How to deal with poor or unacceptable behaviour within the workplace
  4. How to deal with staff conflict
  5. How to empower staff to behave appropriately to grow your business

Presenters – Colin Wilson, Director, Key Business Advisors and Maja Trpevska, HR Consultant / Team Leader Key Business Advisors

 


Implementing HR Best Practice in your Business

Topics include:

  1. What is HR Best Practice?
  2. The value of employee engagement
  3. Better ways to recruit and induct new staff
  4. Improve staff performance outcomes
  5. The importance of succession planning

Presenters – Colin Wilson, Director, Key Business Advisors and Allyson Fletcher, HR Consultant Key Business Advisors

 


Engage your staff to follow your company processes

Topics include:

  1. What is the true cost when mistakes happen
  2. Understand the value of setting up the right processes linked to your policies and procedures
  3. The best ways to roll out new policies and procedures for better staff engagement
  4. How to address staff who don’t follow company policies and procedures
  5. Setting new goals and objectives for better performance outcomes

Presenters – Colin Wilson, Director, Key Business Advisors and Maja Trpevska, HR Consultant Key Business Advisors

 


7 Steps to Leading and Running your Business in 2021

Topics include:

  1. Reflecting on 2020 and what have we learnt
  2. Driving results & redefining the new ”normal”
  3. Understanding your financials
  4. Getting the balance right with your staff
  5. Recruiting, inducting and managing staff
  6. Being prepared for a great year ahead
  7. The power of working/ partnering with like minded businesses in MVCC

Presenters – Colin Wilson, Director, Key Business Advisors and Mark Said, Director, MKS Group


Keeping your employees engaged in 2021

Topics include:

1) Understanding the cost of staff turnover
2) Ways to keep your employees engaged this year
3) Getting the balance right with your staff with working from home and in the office
4) The importance of staff development
5) The value of performance discussions and incentives

Presenters – Colin Wilson, Director, Key Business Advisors and Allyson Fletcher, HR Consultant Key Business Advisors


How to be more efficient in 2021

Topics include:

1.Implementing better efficiencies for 2021.
2.Understanding the capability of Office365.
3.Getting the best out of office TEAMs for your business for better engagement.
4.Using One Drive as a resource for better document workflow.
5.The benefit to your team in helping your company to perform better.

Presenters – Colin Wilson, Director, Key Business Advisors and Cameron Evans, Director AMA ICT


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