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We understand the enormous pressure, stress and anxiety you are having to cope as a business to get through these challenging times and make it to the other side of this crisis. With this in mind, we are here to say you’re not in it alone. Here are a series of webinars to keep you going.

Understanding Personalities in the Workplace

Topics include:

  1. Understand the different personalities using the DiSC Model
  2. How to deal better in conflict situations
  3. How to get the best outcomes from your team

Presenter – Colin Wilson, Director, Key Business Advisors 


Train your Managers to Lead

Topics include:

  1. Understand the difference between a Manager and a Leader
  2. The best ways to train and develop your current Leaders
  3. How to identify Future Leaders for succession planning

Presenter – Colin Wilson, Director, Key Business Advisors 


Stick to your Business Plan in 2022

Topics include:

  1.  The importance of having a Business Plan
  2. Understand the value in sharing your plan to empower others
  3. The ways for accountability to stick to your plan

Presenter – Colin Wilson, Director, Key Business Advisors 


Employer Rights and Obligations – Covid-19 Vaccinations

Topics include:

  • Can I mandate vaccinations for customers and staff?
  • What if customers and staff refuse to be vaccinated?
  • What privacy obligations do I have?
  • What are my potential liabilities?

Presenters – Colin Wilson, Director, Key Business Advisors and Andrew Bland, Blands Law


How to finish off strong in 2021 and kick start 2022

Topics include:

  1. Ways to reflect on 2021 to empower your team
  2. Tips to finish the year off strong for 2021
  3. The importance of Code of Conduct around Festive Celebrations
  4. The importance of having a good kick start to 2022
  5. Ways to celebrate success to close the year out!

Presenters – Colin Wilson, Director, Key Business Advisors and Maja Trpevska, HR Consultant / Team Leader Key Business Advisors


Getting your Payroll and Rostering Right for the Peak Season

Topics include:

  1. Understand the rules around rostering
  2. Understand how to read the Modern Award I.e. General Retail Award
  3. Understand the new laws around annualised salaries
  4. Understand the value of bonuses or commission and how to implement them
  5. Understand how to approach staff to discuss their remuneration package

Presenters – Colin Wilson, Director, Key Business Advisors and Allyson Fletcher, HR Consultant / Team Leader Key Business Advisors


Recruiting and Setting up your Staff for Success

Topics include:

  • How to plan for your next employee
  • How to create a great job ad
  • Understand different ways to recruit
  • Understand the interview process
  • How to offer the job role and set up your next staff member for success

Presenters – Colin Wilson, Director, Key Business Advisors and Maja Trpevska, HR Consultant / Team Leader Key Business Advisors


The Value of Great Customer Service

Topics include:

  1. Setting expectations around customer service
  2. Understand the value of your customer
  3. Understand the power of great teamwork
  4. How to deal with angry customers
  5. How to create a Raving Fan!

Presenter – Colin Wilson, Director, Key Business Advisors 


Empower your Staff to Grow your Business

Topics include:

  1. Understand the value of succession planning
  2. How to identify emerging leaders within your business
  3. How to train up emerging leaders for future development
  4. How to be assertive for better communication
  5. Understand the importance of teaching good business acumen

Presenters – Colin Wilson, Director, Key Business Advisors and Allyson Fletcher, HR Consultant / Team Leader Key Business Advisors


Understanding the Value of a Good Sales Process

Topics include:

  1. How to prospect and engage with potential customers
  2. How to network yourself into opportunities
  3. How to use marketing methods to leverage more sales
  4. How to present the best solutions to your potential customers
  5. How to handle objections and close the sale

Presenter – Colin Wilson, Director, Key Business Advisors


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