Employer & Staff Satisfaction Surveys

What is a STAR Workplace and why should I conduct a survey in my business?

STAR Workplace is a unique tool that measures both employer and staff satisfaction, as well as how your staff’s everyday activities link back to your business strategy. STAR Workplace allows you to benchmark your business against other small and medium enterprises, providing you a snapshot of where your business is today, what is working well and it will identify key areas to focus on for improvement.

The STAR benchmarking tools identify what drives strategy in your business.

The four components that are evaluated include:

• S trategy Fulfilment
• T eam Engagement
• A ctions & Processes to Retain Employees
• R esults of Company Performance

Through this STAR program, your company will be able to measure the engagement of your staff and it will highlight issues within your business. And, more importantly, it also collates employee and employer data to produce a report that can serve as a starting point for business improvement and change.

STAR Workplace now includes ‘Psychosocial Risk’

Employers have a legal responsibility to protect their workers by managing hazards and risks in the workplace. This responsibility has now been specifically expanded to include psychosocial risks in the workplace as a result of new national and state/ territory legislation and regulation in 2022/2023. This is why our STAR Workplace now includes ‘Psychosocial Risk’ due to recent changes in WHS legislation across almost every state.

The STAR Workplace Program uses two processes to gather information from both the employer and employees.

The assessment includes:

• Interview Survey of Employer – 80 odd questions
• Confidential Staff Satisfaction Survey – 28 odd questions plus up to 10 of your own customised into the survey being anonymous
• 360 Degree Report for improved strategies
• Benchmarking your business against others – Industry Standard
• Team workshop (facilitated by KBA) to present the results resulting in high motivation for change

Understanding the Key Drivers of conducting this survey

• Measures employees’ and employers’ satisfaction with the business
• Opens up lines of communication with staff
• Shows you ways to retain key staff
• Identifies strengths, weaknesses, and gaps in the business
• Identifies areas of risk and sustainability
• Shows what the staff are thinking of your company and provides constructive feedback and areas for improvement
• Create an understanding of what drives staff to achieve your company goals and objectives

By conducting this anonymous survey as it is confidential being an online survey, your company will be able to identify the key strengths, weaknesses, and gaps in your business so you can grow.  This survey will also help with areas of risk and sustainability.

Conducting an Employee Survey demonstrates to staff that you care by having them thinking about your company because you want their valuable input.   This STAR Survey will provide you the key drivers to achieve your company objectives and goals that are linked to your business priorities and strategy.

Our STAR Employer & Staff  Survey will provide your company with a comprehensive report, including recommendations on resolving underlying issues.  Benchmark your company against other like-minded businesses from the researched information from other Australasian companies.

What are the costs?

• Please contact us for a quote to suit your business needs.

STAR Workplace Background

Using research-based on the implementation of internationally accepted models, the STAR Workplace Program was developed as a self-assessment tool to enable organisations to understand and learn how their own strategy is implemented and identify areas for improvement. This is a perpetual process – not a “one-off” change program. As a result, the STAR Workplace Program creates a benchmark for ongoing business improvement and employee engagement.

Measurement

The measurement system is the underlying method of data analysis. For any workplace, the STAR benchmark goal is 75% or above.

Throughout the report bar graphs will also assist you with your planning priorities, using the internationally recognised Risk Management System:

• Green – Priorities for Sustainability
  This represents results that achieve a high rating of 75% or more. These are factors that show strength in your result.

• Gold – Priorities for Management
  This represents results that achieve a rating of 67% – 74%. These are factors that require management attention/ interventions.

• Red – Priorities for Risk
  This represents results that are less than 67%. These are factors that are high risk in your business.