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Customer service needs to be at the heart of your business model. If you wish to be successful it is therefore important for all staff members to provide excellent customer service to potential, new and existing customers.

This program will help you generate positive word of mouth for your business, exceed customer expectations, increase customer loyalty and repeat sales, leading to improved results and business growth. Customer service skills can often determine the success or failure of a company, so if you would like to take your customer service skills to the next level this program is for you.

Learn what it takes to provide excellent customer service to ensure your customers continue to come back and therefore help keep you in business.

What will my staff learn?

  • Let customers know what you can do for them
  • Focus on being of service
  • Being confident and having a positive can-do attitude
  • Actively listening to the customer
  • Reading the customer and demonstrating initiative
  • Understanding every step of the sales process
  • Creating advocates
  • Following up on your customers
  • Looking after your staff
  • Increase repeat business
  • Create a unique customer experience
  • Objection handling and closing the sale

What will they receive?

  • Designed Workbooks
  • Class exercises relevant to the industry
  • KBA Certificate of Completion
  • Experienced, professional & friendly instructors

What are the costs?

  • Please contact us for a customised training program quote for your business.

 

To know more about Customer Service -Customised Sales Training Program

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