5-Step Process to Success.

A strong sales culture can only be effective in a company that employs people who are among the best at what they do. That’s why KBA provides human resource services to businesses. We help them ensure that they recruit and retain the best staff, that their HR processes fully comply with Fair Work obligations, and that they build a great workplace environment for productive teams who are highly motivated to reach their business goals and targets. Utilised independently of each other, our sales training programs, business improvement advice and HR services will help build your business – but when implemented all together, they will take your business from good to great, as our clients have already proven.

This is how we do it:

1 > Assess & Analyse

Having fully engaged and challenged staff all working to a common goal is the key to success. When your staff and departments are not aligned and there is a lack of collaboration across departments, areas of the business become dysfunctional and customer service standards decline, negatively impacting your business.

Many businesses have strategic plans but there is commonly a lack of an effective Staff Plan. A thorough hands on audit with our Business Advisors will closely analyse your documentation, team meetings, one-on-ones, processes and procedures. You will be provided with recommendations focusing on compliance, best practice and processes to increase efficiency in your business.

2 > Implement Best Practice HR

Our HR Advisors cater for businesses of all sizes, from SMEs right through to complex organisations, allowing us to be a true partner for all Human Resources and Industrial Relations functions. We can manage your entire HR Department or partner with your current HR department to assist your business in all HR functions. Our HR Advisors can work onsite or off-site to suit your needs.

3 > Performance Reviews

Performance reviews are essential to ensure your staff are aligned with the vision, values and purpose of the business. This process allows you to discuss areas of achievement, areas for development, create and communicate a clear understanding of your expectations while assisting staff engagement and motivation.

4 > Training & Development

Staff are a crucial investment and can determine the success or failure of your business. Our Business Advisors work with everyone in your business, from upper to lower level management, sales, inbound and outbound, administration and reception. Each of your staff members are important in the success of the team. Succession planning and career development leads to higher staff retention rates, employee morale and business growth.

5 > We Make You Accountable To Grow Your Business

We ensure you don’t go back into any previous poor habits by monitoring your progress using our systems, emails, calls, webinars and face-to-face contact to ensure long term solutions and benefits.

Our Business Improvement Programs:

Team Leadership Training

As an accredited facilitator to run this 5 Behaviors of a Cohesive Team program…

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STAR Workplace Program

STAR Workplace is a unique tool that measures both employer and staff satisfaction, as well as how your staff’s everyday activities link back to your business strategy.

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DiSC Profiling

DiSC profiles describe behavioural styles and how to relate better with others in the workplace.

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Business Growth Model

At KBA, our purpose is to work on all aspects of your business to help reach its full potential.

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