Retail Business – Customised Sales Training Program

Some people think making a sale is easy. Indeed, they believe anyone can do it. However, you know it requires skill and persistence.

Whether you’re new to the game or an experienced Retail Sales Professional, you know the importance of continually developing your skills, knowledge and technical capabilities through a good sales process.

Engage your company to experience an interactive retail sales training program to learn innovative ways to win retail business and achieve results in today’s marketplace. This program will teach your retail staff the skills on how to sell to the general public or a business owner who enters your store.

Your staff will be focused on engaging the customer and leading them into a direction to close the sale with the products and services you offer.

In this program, your staff will learn how to win the customer’s approval and increase opportunities to close the sale

What will my staff learn?

  • How to approach a customer in a friendly and engaging manner
  • How to open up a conversation with a customer
  • How to identify the customer’s personal or business needs by asking open-ended questions
  • How to match and educate customers on your products and services
  • How to demonstrate your products
  • How to sell the features and benefits of your products and services
  • How to cross-sell or upsell other products and services
  • How to read the client through verbal and non-verbal buying signals
  • How to overcome objections
  • How to trial close the customer through soft, hard and alternative closing techniques
  • How to ask for the order and close the sale
  • How to promote the value to the customer so they come back to your store

What will they receive?

  • Designed Workbooks
  • Class exercises relevant to industry
  • KBA Certificate of completion
  • Experienced, professional & friendly instructors

What are the costs?

  • Please contact us for a customised training program quote for your business.

Download Brochure


Want to run the Retail Sales training program for your staff? Register your interest below and we’ll be in touch soon!

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Hear it From Our Clients:

Kenso Communications Testimonial

“I have been working with Colin Wilson and his team at Key Business Advisors for several years now. In this time I have come to know Colin and his staff well and I would gladly recommend them to any company seeking to improve its sales”

– Craig Kennedy, Director Kenso Communications