This customised B2C Training program will provide your company with a professional sales tool kit to give you the resources to grow and develop your staff with more profitable sales results.
This program will also teach your sales professionals – ‘How to Hunt and Fish for Opportunities’ in today’s competitive marketplace. They will be focused on developing new business while keeping and growing your existing clientele with the products and services you offer.
What Will My Staff Learn in Our Customised B2C Sales Training program?
- How to approach a customer in a friendly and engaging manner
- Opening up a conversation with a customer
- Identifying a customer’s personal needs by asking open-ended questions
- Matching and educating customers on your products and services
- Demonstrating your products
- How to sell the features and benefits of your products and services
- Cross-selling or upselling other products and services
- Reading the client through verbal and non-verbal buying signals
- How to overcome objections
- How to trial close the customer through soft, hard and alternative closing techniques
- Asking for the order and close the sale
- Promoting the value to the customer so they come back to you and as a result create referrals
What Will they receive?
- Designed Workbooks
- Class exercises relevant to the industry
- KBA Certificate of completion
- Experienced, professional & friendly instructors
What Are The Costs?
- Please contact us for further information on a customised training program quote for your business.