The Value of an Outsourced HR Company

Running a Small to Medium Size Business – (SME) is not easy, especially when it comes to managing staff. The Fair Work Ombudsman has high expectations on Business Owners in wanting them to follow the law and be compliant, as well as doing the right thing by the staff they employ. They need to ensure that they are following the correct process with employment conditions, correct award rates and penalties, National Employment Standards (NES), legislative workplace policies, performance conversations, termination process, and that they do everything possible in preventing workplace problems in running a professional business.

This is very challenging for these businesses as they are not experts in their field of today’s Human Resources (HR) for when it comes to managing staff and the Industrial Relations (IR) for it comes to following the legislation that must be adhered to. Most of these businesses learn through their mistakes because they either don’t know, or legislation changes and they have not kept up with these changes, so when things go wrong, it then becomes a costly exercise for the business. Many of these issues could have been prevented if they engaged an HR Company that can support them when needed being resourceful from a proactive approach when managing staff.

Every business owner runs a business because they have passion and a skill set for the company they run. For an example, I am an electrician, I understand the electrical trade that I need to learn so I have a skill set that businesses and consumers want to buy because they have a need whether it is part of a new building or renovation, things are not working properly because of a fuse has blown or a power plug not working properly, they have skill sets to fix it.  As these electricians develop and grow, they then end up having their own electrical company and as they grow, employing and managing staff suddenly becomes a condition that they are unsure of.

So, what is the value of an outsourced HR company?

Like what we use an electrician for, to help our business stay afloat, an outsourced HR company is no different. When the power goes out, we call an electrician, no different to a staff issue, you call a HR company. When we want to improve our working conditions with better lighting, more power points, safety such as improved security lights, safety switches, test and tagging etc, we rely on an electrician from a proactive perspective, this is no different in engaging a HR company that puts proactive things in place to improve your workplace. And of course, if something blows up due to an electrical fault, then this becomes very costly, no different for when staff issues blow up and then you need to get IR Lawyers involved to deal with it.

At KBA we are an outsourced HR company, and we become embedded with our clients based on when they need us to do the proactive things to help them when things don’t go to plan. We are all about prevention rather than allowing things to happen that go from bad to worse.

Of recent we had an electrical business ask us what does or what can KBA do as an HR company? So, to help you understand, this is what our HR Consultants do for our clients and what they get involved with:

• Strategy Planning from a HR Perspective
• Organisational Charts
• Position Descriptions
• Award Interpretation and Recommendations
• Pay Rates, Pay Conditions and Penalties
• Payroll and Rostering
• Employment Contracts
• Policies and Procedures
• Performance Management
• Performance Counselling
• Termination
• Recruitment
• Induction
• Payroll
• Policy Workshops
• Staff Engagement Surveys
• Personality Profiling
• Training and Development
• Skills Matrix
• Employee Conflict
• Unfair Dismissals
• Adverse Action Claims
• General Protection Claims
• Workcover Claims
• Return to Work
• Business Owner Counselling and Support
• Record Keeping
• Taking Action – Putting plans in place for HR Best Practice
• Helping a Company become an Employer of Choice

At Key Business Advisors, our team of HR Consultants work with you across every HR function—from recruitment and onboarding to performance management and terminations. We help you protect and grow your business using best practice HR processes, while ensuring compliance with Fair Work legislation and enhancing your internal culture and teamwork.

To learn more about our company and access valuable information to help your business grow and improve, check out our FREE resources:

• KBA HR Advice and Support – https://keyba.com.au/hr-advice-support/
• Download our FREE HR Information – HR Documents & Checklists – Key Business Advisors – Free Download

If you need help, why not give us a call? Let us help you implement HR best practices in your business. Don’t hesitate to contact Key Business Advisors on 1300 4 ADVICE today!