Customer Service Sales Training Workshop

Customer Service – Sales Training Workshop

Customer service must be the heart of your business model to protect the brand of your business

Every business must have a client strategy in place built around your business. If you wish to be successful it is therefore important for all staff members to provide excellent customer service to potential, new and existing customers. This program will help you generate positive word of mouth for your business, exceed customer expectations, increase customer loyalty and repeat sales, leading to improved results and business growth.

Customer service skills can often determine the success or failure of a company, so if you would like to take your customer service skills to the next level this program is for you.

Learn what it takes to provide excellent customer service to ensure your customers continue to come back and therefore help keep you in business

What you will learn

Let customers know what you can do for them
Focus on being of service
Being confident and having a positive can do attitude
Actively listening to the customer
Reading the customer and demonstrating initiative
Understanding every step of the sales process
Creating advocates
Following up on your customers
Looking after your staff
Increase repeat business
Create a unique customer experience
Objection handling and closing the sale

Customer Service