Customer Service – Sales Training Workshop
Every business must have a client strategy in place built around your business. If you wish to be successful it is therefore important for all staff members to provide excellent customer service to potential, new and existing customers. This program will help you generate positive word of mouth for your business, exceed customer expectations, increase customer loyalty and repeat sales, leading to improved results and business growth.
Customer service skills can often determine the success or failure of a company, so if you would like to take your customer service skills to the next level this program is for you.
What you will learn
- Let customers know what you can do for them
- Focus on being of service
- Being confident and having a positive can do attitude
- Actively listening to the customer
- Reading the customer and demonstrating initiative
- Understanding every step of the sales process
- Creating advocates
- Following up on your customers
- Looking after your staff
- Increase repeat business
- Create a unique customer experience
- Objection handling and closing the sale
What you receive
- Designed Workbooks
- Class exercises relevant to industry
- Certificate of completion
- Experienced, professional & friendly instructors
- Please contact us for more information on the cost of this workshop.