The Value of an Outsourced HR Company

Running a Small to Medium Size Business – (SME) is not easy, especially when it comes to managing staff. The Fair Work Ombudsman has high expectations of business owners in wanting them to follow the law and be compliant, as well as doing the right thing by the staff they employ. They need to ensure that they are following the correct process with employment conditions, correct award rates and penalties, National Employment Standards (NES), legislative workplace policies, performance conversations, termination process, and do everything possible in preventing workplace problems in running a professional business.

This is very challenging for these businesses as they are not experts in the field of today’s Human Resources (HR), for when it comes to managing staff and following the Industrial Relations (IR) legislation that must be adhered to. Most of these businesses learn through their mistakes because they either don’t know or have not kept up with legislative changes. When things go wrong, it becomes a costly exercise for the business. Many of these issues could have been prevented if they had engaged an HR Company that could support them when needed, being resourceful from a proactive approach when managing staff.

Every business owner runs a business because they have a passion and a skill set for the company they run. For example, I am an electrician, I understand the electrical trade that is needed for this job. I have a skill set that businesses and consumers want to buy because they have a need, whether it is an electrical job for a new building or renovation, things are not working properly because a fuse has blown or a power plug not working properly, I have skill sets to fix it. As these electricians develop and grow, they end up having their own electrical company, employing and managing staff which becomes an area of the business they are unsure of.

So, what is the value of an outsourced HR company?

Just like we hire an electrician to keep our business running smoothly, an outsourced HR company serves a similar purpose. When the power goes out, we call an electrician; no different to a staff issue, you contact an HR company. When we want to improve our working conditions with better lighting, more power points, and improved safety measures such as security lights, safety switches, test and tagging etc, we rely on an electrician from a proactive perspective. This approach is no different when engaging an HR company that implements proactive strategies to improve your workplace. And of course, if something blows up due to an electrical fault, it can be quite costly; the same applies when staff issues blow up, requiring the need for IR Lawyers to be involved to deal with it.

At KBA, we are an outsourced HR company, and we become embedded with our clients based on their needs, implementing proactive strategies. We are all about prevention rather than allowing things to happen that can go from bad to worse.

Recently, we had an electrical business ask us what can KBA do as an HR company. So, to help you understand, this is what our HR Consultants do for our clients and what we get involved with:

• Strategy Planning from an HR Perspective
• Organisational Charts
• Position Descriptions
• Award Interpretation and Recommendations
• Pay Rates, Pay Conditions and Penalties
• Payroll and Rostering
• Employment Contracts
• Policies and Procedures
• Performance Management
• Performance Counselling
• Termination
• Recruitment
• Induction
• Payroll
• Policy Workshops
• Staff Engagement Surveys
• Personality Profiling
• Training and Development
• Skills Matrix
• Employee Conflict
• Unfair Dismissals
• Adverse Action Claims
• General Protection Claims
• Workcover Claims
• Return to Work
• Business Owner Counselling and Support
• Record Keeping
• Taking Action – Putting plans in place for HR Best Practice
• Helping a Company become an Employer of Choice

At Key Business Advisors, our team of HR Consultants work with you across every HR function—from recruitment and onboarding to performance management and terminations. We help you protect and grow your business using best practice HR processes, while ensuring compliance with Fair Work legislation and enhancing your internal culture and teamwork.

To learn more about our company and access valuable information to help your business grow and improve, check out our FREE resources:

• KBA HR Advice and Support – https://keyba.com.au/hr-advice-support/
• Download our FREE HR Information – HR Documents & Checklists – Key Business Advisors – Free Download

If you need help, why not give us a call? Let us help you implement HR best practices in your business. Don’t hesitate to contact Key Business Advisors on 1300 4 ADVICE today!