The Value of Great Customer Service | Webinar

September 13, 2021

By Emma Fazlic | Marketing Specialist
September 13, 2021 Business Improvement Webinar

Presenter:

Colin Wilson, Director, Key Business Advisors

Topics include:

1) Setting expectations around customer service
2) Understand the value of your customer
3) Understand the power of great teamwork
4) How to deal with angry customers
5) How to create a Raving Fan!

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Oct 10

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🌍💚 Happy World Mental Health Day! 💚🌍

Let’s raise awareness about mental health—especially in the workplace! Here are quick tips to foster well-being:

1. **💬 Start the Conversation**: Ask, “How are you really doing?” Care about your people 💗

2. **🧘‍♀️ Promote Self-Care**: Encourage breaks and mindfulness. It’s essential! 💗

3. **🤝 Build Support**: Check in on colleagues; connection matters 💗

4. **🏢 Flexible Environment**: Support work-life balance with flexible hours 💗

5. **📚 Share Resources**: Provide info on stress management 💗

6. **🌟 Celebrate Achievements**: Recognise successes to boost morale! 💗

7. **🙌 Leadership Matters**: Leaders should model healthy behaviors💗

8. **✨ Mindfulness Practices**: Consider short meditation or breathing exercises 💗

9. **🔍 Promote Awareness**: Highlight mental health initiatives at work 💗

10. **💖 Be Kind**: A little compassion can make a big difference! 💗

Make mental health a priority every day! Together, we create a supportive workplace! 💗💪

#WorldMentalHealthDay #MentalHealthMatters #SupportEachOther #SelfCare #EmployeeWellbeing #businessmentalhealth #fyp #businessaustralia #mentalhealth #mentalhealthsupport #smallbusinessowner

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Oct 4

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Is your team underperforming? 🤔

We can help you identify why it’s not functioning at its best.

Our goal is to help team members collaborate more efficiently and effectively, transforming them into a cohesive unit.

Teamwork is the ultimate competitive advantage for any business! 🏆

Using the Five Behaviors Model, Key Business Advisors has partnered with numerous small-to-medium businesses to uncover the qualities of a high-performing team.

This model has been proven to boost team effectiveness and productivity! 💪
Learn more about this powerful model here: ⬇️
Link in bio @keybusinessadvisors_

Interested in how we can assist?
Email: info@keyba.com.au or contact our friendly team at 1300 4 ADVICE

#Teamwork
#TrustInTeams
#AccountabilityMatters
#TeamCohesion
#MelbourneBusiness
#AusBusiness
#Collaboration
#TeamSpirit
#Leadership
#WorkplaceCulture
#TeamSuccess
#BuildTrust
#AccountableTeams
#TeamworkMakesTheDreamWork
#MelbourneStartups
#BusinessNetworking
#TeamGoals
#EffectiveTeams
#CorporateCulture
#TrustAndRespect
#InclusiveWorkplace
#TeamBuilding
#NationwideBusiness
#WorkTogether
#MotivatedTeams
#BusinessGrowth
#Synergy
#MelbourneEntrepreneurs
#TeamDynamics
#AccountabilityInAction

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Oct 3

Open

Want to connect better with your coworkers? 🤝

🌟 Build a high-performing culture in your company with our DiSC Personality Workshop ✔️

Understanding individual and team behaviors leads to improved communication and alignment with motivational needs, boosting workplace efficiency! 🚀

Discover behavioral styles with DiSC profiles to enhance relationships and communication at work! 💬✨
Explore DiSC here: 👇
🔗 www.keyba.com.au/disc-profiling

Let us support you in nurturing a high-performing culture within your company! 🤝

📧 Email: info@keyba.com.au
📞 Phone: 1300 4 ADVICE
🌐 Website: www.keyba.com.au

#WorkplaceCulture
#CompanyCulture
#TeamDynamics
#EmployeeEngagement
#WorkplaceWellbeing
#LeadershipDevelopment
#TeamBuilding
#WorkplaceHappiness
#EmployeeSatisfaction
#WorkplaceDiversity
#CompanyValues
#CollaborativeCulture
#PositiveWorkplace
#WorkplaceCommunication
#DiSCProfiling
#BehavioralStyles
#TeamPerformance
#EmployeeDevelopment
#InterpersonalSkills
#MotivationalNeeds
#ProfessionalGrowth
#ConflictResolution
#WorkplaceTraining
#EffectiveCommunication
#HRStrategies
#TalentManagement
#PerformanceManagement
#BusinessSuccess
#CultureOfExcellence

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Oct 2

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Oct 1

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🌟 Now Hiring: General Manager! 🌟

We’re on the lookout for a dynamic leader to join a family-owned funeral company as the General Manager.

This role focuses on leadership and overall management, overseeing operations, administration, and finance.

The ideal candidate will have a proven track record of achieving strategic outcomes by leading, mentoring, and empowering their team.

If you're a passionate leader with experience in team management and a strategic vision for driving success, we want to hear from you!

Click the link below to learn more and apply:
👉 Link in bio @keybusinessadvisors_

or visit: www.keyba.com.au/jobs-board

#Jobs
#Hiring
#JobOpportunities
#GeneralManager
#Leadership
#ManagementJobs
#SouthAustraliaJobs
#MurrayMalleeJobs
#CareerOpportunities
#JobSearch
#JoinOurTeam
#NowHiring
#JobVacancy
#Employment
#WorkWithUs
#JobAlert
#ExecutiveSearch
#TeamLeadership
#CareerGrowth
#SAJobs
#MalleeJobs
#BusinessLeadership
#JobOpening
#LeadershipRoles
#Recruitment
#JobBoard
#JobListing
#WorkInSA
#CareerDevelopment

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Sep 30

Open

🌟 Take your organisation to new heights with our exciting Strategic Planning Workshops✨

Strategic planning brings your leadership team together to create a plan for the next 3-5 years 📈

It’s crucial to document your plan as a group, setting deadlines for key changes, growth, and sustainability 📅✅

It clarifies who’s responsible for what, helping to minimise risks while maximising sustainability🌱✅

Ready to revamp your strategy? ✅

For more details, visit: www.keyba.com.au/strategic-plan

Email: info@keyba.com.au

#StrategicPlanning #Leadership #Workshops #Australia #melbourneworkshops #strategy #businessowner #melbournebusinessowners #smallbusinessowner #smallbusinessvictoria #nationwide #businessgrowthstrategy

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Sep 26

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🚀 Join us for an insightful webinar with Allyson Fletcher and Colin Wilson on enhancing workplace culture through effective leadership and staff management! ✨

Investing in leadership is essential for creating a thriving organisational culture that fuels success 🚀🌟

🗓️ Date: 21st October 2024
⏰ Time: 1 PM - 2 PM
🔗 Registration Link: Link in bio @keybusinessadvisors_ or visit: www.keyba.com.au/upcoming-events

👉 P.S. Can’t attend live? No worries! Register anyway, and you’ll get access to the recording for later viewing 🎥💻

#Leadership #WorkplaceCulture #Webinar #culture #peopleandculture #leadershipdevelopment #managementtraining #bettermanagement #workplaceculture #keybusinessadvisors #essendon #victoriansmallbusiness #australianbusiness #businessowner #humanresources #melbournebusiness

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Sep 25

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🌟 Greetings from London! ✈️🌟

We're thrilled to share more highlights from our visit to Catchpole & Rye! ✨

We’ve been collaborating on business and leadership strategies to drive growth and empower the amazing team! 💪✨

A standout moment was having Colin and Lorraine's daughter, Eliza, join us, she’s doing an incredible job as the Account Manager at Catchpole & Rye in London! 🌟

A heartfelt thank you to the entire team for their wonderful hospitality. These memories will last a lifetime! 🏡📸✨

P.S. What’s a standout moment from your last business trip? We’d love to know! ✈️✨

#London
#Grateful
#BusinessGrowth
#Leadership
#Thankful
#Teamwork
#Entrepreneurship
#Networking
#Empowerment
#BusinessStrategy
#GrowthMindset
#LeadershipDevelopment
#Success
#Inspiration
#Collaboration
#Innovate
#CompanyCulture
#BusinessSuccess
#Motivation
#ProfessionalGrowth
#Gratitude
#LeadershipMatters
#LondonBusiness
#TeamBuilding
#FutureLeaders
#StrategicGrowth
#WorkplaceWellness

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Sep 24

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🌟 Colin Wilson and Lorraine Wilson had a fantastic time in England!

During their visit, they connected with their client, Catchpole & Rye ✨

Colin focused on enhancing their Business, Sales, and Customer Experience strategies while collaborating with the brilliant team in the Chelsea showroom, including his daughter, Eliza Wilson ✨

They had the privilege of visiting the Kent office, which features a showroom, photo studio, and workshops where all products are hand-finished. Here, they worked closely with the family on Business and Leadership strategies for growth, empowering staff and exploring ways to recognise and reward their hard work 💪✨

On Friday, they enjoyed visiting some of Catchpole & Rye's competitors to compliment the visit.

This trip was immensely beneficial for Catchpole & Rye, a company with over 30 years of evolution and expansion as a prestigious bathroom company 🛁🎉

A heartfelt thank you to Tony, Lily, and Jack for their wonderful hospitality, hosting Colin and Lorraine in a charming 500-year-old bed and breakfast near Ashford, Kent 🏡

Stay tuned for more highlights from this remarkable trip, we can’t wait to share some photos soon! 📸✨

@catchpoleandrye
@keybusinessadvisors_

#england #businessgrowth #businessowner #smallbusiness #businessstrategy #leadership #staffempowerment #businessowners #fyp #customersuccess #travel #businesstravel

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Sep 23

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Sep 20

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🌟 Building a Great Company Culture 🌟

Creating a positive company culture has a profound impact on the success and sustainability of your business 🏆❤️

Why fostering a great culture is essential:

🙌 Employee Engagement: A thriving culture fosters a sense of belonging, leading to committed and motivated employees, increased productivity, and top performance.
🌟 Retention of Top Talent: A positive culture attracts and retains top talent.
📈 Enhanced Productivity: A great culture drives efficient and effective work.
💡 Innovation and Creativity: Empowered teams feel free to share ideas and take calculated risks, leading to increased innovation.
😊 Customer Satisfaction: Happy employees deliver exceptional customer service, resulting in higher satisfaction, loyalty, and positive reviews.
🔄 Reduced Turnover: A strong culture helps lower turnover rates.
💬 Effective Communication: Transparent communication is essential for efficient teamwork and decision-making.
🌍 Adaptability to Change: A positive culture encourages flexibility and a willingness to tackle new challenges.
🎯 Alignment with Values: It aligns team members with core values, mission, and vision.
🤝 Attracting Partners and Investors: A positive culture makes you an attractive choice for partners and investors who share your values.
❤️ Employee Well-being: Prioritising well-being promotes a healthy work-life balance and reduces burnout.
🏆 Long-Term Success: A positive culture equips you with resilience and adaptability, leading to success!

For expert advice on enhancing your company culture, feel free to reach out to our friendly team at info@keyba.com.au

📥 Free Download: 12 Step Plan for Building a Great Culture!
Fantastic starting point filled with tips and guidance.

Download here: www.keyba.com.au/people-culture-business (Link in bio @keybusinessadvisors_ )

P.S. What are your thoughts on this topic?
How important is company culture to you? 💬

#CompanyCulture #PeopleAndCulture

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Sep 18

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You're invited to our upcoming sales training session led by the expert, Colin Wilson, to help unlock the key to your sales success! 🚀

Whether you're a business owner, manager, or sales professional, our comprehensive sales training is designed to drive your hashtag B2B sales growth.

Learn how to effectively sell to both the general public and other businesses, with a focus on engaging customers and guiding them toward closing the sale.

📅 Date: 24th October 2024
🕒 Time: 9:00 am - 4:30 pm
📍 Location: Level 1, 213-219 Buckley Street, Essendon, VIC

Secure your spot now by clicking the link in our Bio, or visit:
www.keyba.com.au/upcoming-events

💡P.S. Discounts Apply for two or more attendees from the same organisation.
Contact us for a discount!

Phone: 1300 4 ADVICE
(03) 9325 5900
Email: info@keyba.com.au

#b2b #salestraining #melbourne #SalesTraining
#MelbourneEvents
#MelbourneBusiness
#BusinessOwnersMelbourne
#SalesWorkshop
#MelbourneNetworking
#SalesSuccess
#BusinessGrowth
#MelbourneEntrepreneurs
#TrainingForSuccess
#SalesSkills
#MelbourneWorkshops
#BusinessDevelopment
#SalesStrategies
#MelbourneCommunity
#NetworkingEvent
#SmallBusinessMelbourne
#SalesCoaching
#MelbourneBiz
#EntrepreneurLife
#SalesExcellence
#MelbourneMeetup
#SalesPerformance
#MelbourneStartups
#BusinessTraining
#SalesGrowth

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Sep 18

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📅 Correctly rostering your staff is crucial for effective planning, operational efficiency, and meeting employee needs.

Not only does effective rostering meet operational demands, but it can also help reduce costs and improve service standards ✔️

It's important to ensure your business complies with the rostering rules outlined in your Award or Enterprise Agreement ✔️

Effective rostering goes beyond just scheduling—it's about strategic planning, flexibility, and compliance ✔️

By following best practices and adhering to Award regulations, you can boost operational efficiency, enhance employee satisfaction, and keep your business running smoothly ✔️

Want to learn more? Check out our latest newsletter with useful strategies for best practice rostering, written by our talented HR Advisor, Gina Lutz: Link in bio @keybusinessadvisors_ 🌟📈

#StaffRostering #OperationalEfficiency #EmployeeSatisfaction #Compliance #HR #BestPractices #hr #humanresourcesmanagement #melbourne #melbournehr #melbournesmallbusiness #smallbusinesssupport #nationwide #rostering #award #regulations

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Sep 17

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🎤 As a Keynote Speaker, Colin Wilson had the honor of presenting to the wonderful team members of @homemakers_furniture across Australia 🇦🇺

With the invaluable support of Gina Lutz, Colin shared insights on the importance of having a great culture, better recruitment practices, and implementing effective succession planning strategies 🌟

Our aim? To help these wonderful business owners transform their businesses from GOOD to GREAT 👏 🌟

A big thank you to Courtney and Rob for engaging our services 🙏

#melbournebusiness #fyp #businessgrowth #essendon #melbournebusinessowners #nationwide #smallbusinessaustralia #facilitator #conference #speaker #conferencespeaker #australiawide

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Sep 16

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🚀 Ready to be part of something extraordinary? 🌟

Our client is on the lookout for a passionate and dedicated Group Facilitator who wants to make a real difference 🌟

This isn’t just a job - it's a mission, a calling, and an opportunity to become a beacon of hope 🙌
We’re seeking someone with a genuine drive to support individuals facing AOD (Alcohol and Other Drugs) challenges and aid in their recovery journey.
Your role will involve delivering timely groups, lectures, and activities to make a meaningful impact 🌟

Are you ready for the challenge? 💪

Learn more and apply now via @seekau
Link in bio, or visit www.keyba.com.au/jobs-board

#hiring #jobs #Woodend
#Bendigo
#Goldfields
#MacedonRanges
#JobSearch
#JobOpportunities
#JobVic
#GroupFacilitator
#FacilitatorJobs
#CareerOpportunities
#JobOpening
#JobAlert
#HiringNow
#JobHunt
#JobSeeker
#Employment
#JobVacancy
#CareerPath
#ProfessionalGrowth
#JobListing
#NowHiring
#WorkInVictoria
#RegionalJobs
#VictorianJobs
#JobOpportunity

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Sep 13

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Sep 12

Open

Reminder: A simple question like “Are you okay?” can have a profound impact and might even save a life 💛

R U OK Day is a standout Australian initiative that's been making a difference since 2009.

Over the years, many companies have embraced this important message, supporting suicide prevention within their teams.

In the hustle and bustle of our daily lives, we might forget to check in on those around us, but remember, just asking “Are you okay?” can make a significant difference.

As you observe this day, take a moment to reach out and ask, “R U OK?”

Your care and concern can truly make a world of difference 🌟👂

For additional details, please visit: www.ruok.org.au

#ruok #makeadifference #impact #RUOKDay2024
#AskRUOK
#MentalHealthMatters
#CheckInOnSomeone
#SupportEachOther
#YouMatter
#TalkAboutIt
#MentalHealthAwareness
#WellbeingWednesday
#ReachOut
#ListenToOthers #StayConnected
#CareForYourself
#KindnessMatters
#EmotionalWellbeing
#BreakTheStigma
#MentalHealthCare
#YouAreNotAlone
#SupportIsHere
#SpeakUp
#CheckOnYourFriends

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Sep 11

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Sep 10

Open

Akambo / First Financial has engaged Colin Wilson, and Allyson Fletcher to conduct a series of Management Workshops that will help take their recent new leadership team to the next level due to the expansion of both companies 🚀📈

A big thank you goes to Joe Akiki, Managing Director, Akambo/ First Financial for our partnership over the past 15 + years 🙌👏

Akambo/ First Financial is an amazing company that has been built through strong leadership in the early days driven by Anthony Kapetanovic and Chris Willaton 💪🌟

At KBA we are very grateful for the relationship and trust that has been built pretty much from the beginning of both our companies 🤝😊

#Leadership #leadershipdevelopment #ManagementWorkshop #neverstoplearning #workplace #melbourne #fyp #leaders #success #businessaustralia #smallbusiness

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Sep 9

Open

Now Hiring: Registered Nurse! ✔️
Are you passionate about healthcare? 💉
Looking for a change of pace? ⏳
Eager to connect with patients and support their treatment? 🤝
Interested in great benefits? ✔️
Our client, Arrow Health, located in the stunning foothills of the Macedon Ranges, is expanding its mental health team and is on the lookout for dedicated Registered Nurses 🩺🌄
In this role, you'll be part of an established treatment program focused on evidence-based treatments aimed at behavioral change for addiction and mental health ✔️
If you're passionate about making a real difference in patients' lives and are excited to explore therapies like CBT, DBT, Equine Therapy and Nutrition, click the link in our bio to learn more and apply or visit the link below 📩

www.keyba.com.au/jobs-board

#registerednurse #jobs #nowhiring #woodend #macedonranges
#HealthcareCareers
#NurseLife
#NursingOpportunities
#MacedonRangesHealthcare
#NursingJobsVictoria
#HealthcareJobsMacedon
#NursePractitioner
#NursingInAustralia
#MacedonRangesNurses
#NurseLifeAustralia
#NursingCareerAustralia

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Key Business Advisors

Head Office
Level 1, 213-219 Buckley St,
Essendon VIC 3040

Shepparton Office
196-202 High St,
Shepparton VIC 3630

Phone: 1300 4 ADVICE – (03) 9325 5900
Email: info@keyba.com.au

Connect With Us

Google Rating

4.9

Key Business Advisors Pty Ltd

4.9

Gary fs

21:56 06 Oct 24

I completed the effective management workshop and found it to be a great asset. The course gives you a great foundation to build on. Colin and David are very insightful and have wealth of knowledge to impart. I would recommend any manager to go through this workshop. Not only will you go away with a better understanding and the tools to begin, Colin and his team are there to give you all the support that you need.

Geoff Lewis

23:33 03 Oct 24

With a wealth of knowledge and experience built up over many years, the team at Key Business Advisors have developed their workshop content in a way that can be applied to, and adapted for, all industries. The way Colin and David presented was very engaging, and the information included I have no doubt will be beneficial to myself as a manager and our business in general.

Mitchy D Dupljanin

00:47 20 Aug 24

Colin and the team were fantastic and engaging when they visited our office to give insights into sales techniques and sales strategies. The content was clear, applicable, highly practical and very motivating. With the help of KBA our team can now work to improve our sales approaches and customer conversations driving better relationships and results. Would recommend to anyone business looking to increase productivity and profitability

frank davis

21:01 18 Aug 24

Colin and David ran a DISC profile seminar for our team, and it was a most informative and enjoyable day. Team engagement was very high, and I would highly recommend KBA.

Enver Selita

06:41 15 Aug 24

We recently had the pleasure of working with Colin for sales training, and the experience was exceptional. Their techniques were practical, insightful, and immediately applicable to our day-to-day operations. Colin was knowledgeable and engaging, ensuring that every member of our team was involved and motivated. We've already seen a noticeable improvement in our sales approach and results. I highly recommend Colin and the team at Key Business Advisors to any organization looking to elevate their sales performance!

Adam Jones

23:32 07 Aug 24

What a great way to develop and enhance HR skill sets! The Effective People Management workshop delivered interesting learnings from lived experiences and I came away with a detailed compendium full of great information and guides. I can confidently say the session has helped develop my management capacity and understanding of HR processes. It is evident that Colin and his team at Key Business Advisors know their assignment and can deliver! Thanks for an enjoyable and informative day. -Adam Jones, Guyetts Funerals.

Stephen Florence

05:49 31 Jul 24

Colin was amazing during the 2 day sales training I attended. He kept things refreshing, exciting and I took many things away from the time which will lead to my further professional success.

Lesley Smith

04:48 01 Jul 24

The Palmdale Group managers attended the Key Business Advisors "Effective Management Workshop". Colin and his team are a wealth of knowledge. We all really enjoyed this informative course. It brought our team closer together and was well worth our time and cost to attend. If you are contemplating attending a course or requiring their assistance in your company. I would not hesitate to recommend Colin and his team.Debbie Saunders - Memorials Manager - The Palmdale Group

Vân Bùi

10:40 29 Jun 24

It was my fortune to meet up with Colin, he solves my problems, clear out my concerns. Best advisor if you want to seek professional assitance for your business. Thank you so much Colin for helping me out.

Nick Bielawski

04:50 19 Jun 24

We had a great sales training day with Colin @ Key Business Advisors. The entire process was very professional and the team left with many practical concepts and ideas to execute.

Rory Dean

06:35 13 Jun 24

Colin is fun, engaging, knowledgeable, and very good at what he does. Great training!

Emily Olea

03:50 19 Apr 24

Huge thanks to Colin Wilson and the entire KBA team! The warm welcome and engaging workshop made for an amazing day. It flew by even though it was a full day session. I learned so much valuable knowledge and gained new insights from Colin and the other attendees. I've already started applying what I learned to my work and I'm excited to see the results. Looking forward to attending more of your workshops in the future! Thanks again!

McGlynn Hunt Funerals

02:14 10 Apr 24

Colin and Chris were thoroughly organised, prepared and professional in their training session with our team. With a laugh and smile KBA led us through thought provoking business assessments and povided immediate action plans in moving forward - as they say, 'good to great!!'.

Steven Milicevic

22:46 28 Feb 24

It has been a real pleasure working with Colin Wilson and the team at Key Business Advisors over the past few years.It has been great to share insights and have trusted, highly skilled operators to refer to and learn from.Highly recommend Key Business Advisors!

Josephine Germanos

00:25 20 Feb 24

The management team enjoyed a collaborative and engaging workshop with Colin. For some, many of the topics were a refresher which is always important and for other emerging leaders, they were insightful. There was ample time for reflection, discussion and sharing of experiences which is key to learning and applying.

Nigel Newton

04:21 26 Oct 23

Exceptionally well delivered training. Colin had everyone in the room engaged and participating, even our biggest skeptics. My profile and learning how to use my strengths and tailor these for positive interaction with all of the different customer types we have, has paid off within 24 hours. ABC (iykyk) really works. Thanks Colin.

Melissa Barlas

05:32 24 Oct 23

Scott Kelly was amazing with his delivery of a workshop I was in called How To Manage & Motivate Dtaff Through a HR Process. So knowledgeable and so much value! Highly recommend Key Business Advisors services :)

Colin Moll

12:20 06 Oct 23

We attended a fantastic HR workshop with Colin which was promoted through the AFDA. While we have had a rough idea of where we need to get to with our HR processes for some time, Colin helped outline the path to actually getting there and demystified some of the concepts we were less familiar with. Within just a few weeks we are already moving towards implementing parts of what we learned. I am looking forward to working with KeyBA more in the future.

Torie Campbell

05:16 28 Sep 23

Fantastic day of training with Colin and David. I learnt so much about managing staff and how establishing good foundations is the key to recruiting and retaining great staff. I would highly recommend to businesses that they invest in not only attending training themselves with Colin but also sending their managers.

Amanda James

07:17 22 Sep 23

Recently enjoyed a day of training on Effective People Management with Colin and David. It was a great day with top notch presenters and a really engaged group of participants. The made sure to cover specific questions we all had and really tailored the day to the groups needs. The materials given out were also excellent. Would highly recommend.

Taylor Rickards

04:19 19 Sep 23

Outstanding session today done with Roger. I have learned so much. Very informative and engaging throughout the whole day. Highly recommend.

mark wilks

01:26 13 Sep 23

I attended the B2B Masterclass yesterday, conducted by Colin Wilson. Arguably one of the most practical sales training programs I have attended. The combination of real lived sales experience, role playing and practical exercises, provides a solid learning opportunity. I would recommend this to anyone who desires to improve their professional sales skills.

Jamie Purcell

01:02 13 Sep 23

Colin and his team at Key Business Advisors have been super helpful in touching up our sales skills. They have given us the tools and confidence to get out and drive our business further!

Luke Fulton-Tindal

00:32 10 Aug 23

Colin was great in his professionalism, knowledge and ability to cater for all the different levels of experience within the group. He kept the day moving and interesting. Great course and well structured with scientifically proven profile development and understanding.

Jamie L'estrange

06:41 27 Jul 23

Have just completed a B2C sales training program yesterday with my colleagues. Colin was a wealth of knowledge and his approach was brilliant. I none of us left there thinking we dint learn anything, we learnt alot. Thanks again Colin, you have opened my eyes alot.

Trina Dando

05:27 18 May 23

It was amazing and worth every minute to invest my time in learning all about B2B sales & marketing for one day, and then to have one on one with Colin, for another day, to focus on my business plan & strategy. I am inspired and focused on bringing my goals to life! Now, it's time to me to begin. Thanks so much for sharing your knowledge & time Colin!

Ross Evans

06:34 28 Apr 23

Colin delivers a well-organized and documented workshop using current work/life examples that promotes realistic group discussion and interaction, l left feeling motivated to mate a change. Thankyou Colin & KBA

Tania Taylor

06:38 14 Apr 23

Fantastic team, when I first met Maja I said "nar we are ok, have never needed" how wrong was I. Every business needs Key Business Advisors. Expert HR advice and Chris's training classes are awesome.

Leena van Raay

03:35 31 Mar 23

An amazing course for tiny business owners (like myself with 6 staff) to larger businesses. Colin delivered a fun and very information-filled day with lots of time for questions and guidance from him. I have signed my other staff up already!

Captia NIFTY (Nifty)

02:17 18 Mar 23

Collins team at KBA are professional supportive at everything leadership & HR! Our company used them for many years and have loved working with the KBA team

Graeme Carleton

11:22 15 Feb 23

Having just completed a two day sales training workshop with my colleagues in Perth, this has been invaluable for us to learn some new skills, refresh our thinking and gain some additional motivation for success. Colin lead the sessions with total professionalism, expert coaching and with an element of fun, which made for an ideal environment to learn. I would recommend you reach out to Key Business Advisors, and discuss your potential sales training needs, no matter the level of experience within your teams.

jimmy roch

05:24 14 Feb 23

Me and a few other colleagues had a training session with roger, who was very engaging, charismatic and informative. Taught some valuable sales techniques without a feeling a of customer exploitation. Very good!

Jamie Paterson

02:43 20 Dec 22

I have worked with Ben in the lead up to a major 'people and employment' review process and found his knowledge of his business and the application of employment fundamentals to be exceptional. Ben displayed a high level of commercial and business understanding and was able to articulate how this could be applied in a pragmatic and efficient manner. I would be happy to endorse Ben for any business projects that require his support and could benefit his expertise.

Shelly Harris

02:15 20 Dec 22

Colin recently ran a 1/2 day business strategy workshop for our team. Up front Colin took the time to understand what each member of the team wanted to get out of the day. He has the perfect way of engaging with each different personality and made sure all topics were covered with sensitivity and openness. Thank you Colin for a very productive and energizing workshop. It was a fantastic way to finish off the year.

Danielle Titterton

07:54 16 Nov 22

I’ve had the opportunity to watch Colin deliver the same course to a group of RPM Group sales consultant twice this week. It was amazing to see a professional in his element having the group listening to his every word. His business is one of many businesses forced into hiatus have now come out of lockdown more polished and with an insatiable hunger to succeed. Looking forward to seeing you in action next week.

Shelly Harris

11:28 24 Aug 22

I recently attended the B2B Sales Training Program facilitated by Colin. It was fantastic. A full day of practical, informative and immediately useable information. Colin's energy, positivity and enthusiasm is infectious. He listens and adjusts to every participants industry and situation allowing everyone to get the most they can out of the day regardless of their sales knowledge or experience.Thank you Colin for a great workshop.I'm looking forward to sharing the information and your insights with my team.

Lachlan G Olive

06:54 18 Aug 22

I am 23 years old and have been studying sales for the last 4 years, while actively working sales roles for the past 16 months. Today I had a full day sales training with Colin, and I must admit, everything I've learnt over the last 4 years. Colin summed it up in less then 8 hours. Explained perfectly. I would highly recommend Colin and Allyson. They are honestly superstars.

Jack Smith

06:07 15 Aug 22

We recently decided to make the " tree change" to regional Victoria. I approached Colin and his team at KBA to assist me with finding a role that would make the " tree change" complete. Having known Colin on a professional basis for over 25 years, I knew full well, Colin's extensive network both in Victoria and nationally along his passion to find the right fit for both individuals and companies would result in me finding a fantastic and satisfying role.

Joe Akiki

01:53 15 Aug 22

The team at KEYBA have been an integral part of our business for many years. Colin & Allyson have been a tremendous source of support, knowledge, guidance and quality advice providing the leadership team the confidence to make well informed decisions. Highly recommend their services.

Jay

09:22 28 Jul 22

Fantastic, informative mentoring. The Leadership Training Program was well presented. Colin is very knowledgeable. Thank you

Stefan Valentini

00:59 15 Jul 22

Colin and Ben have been fantastic, Our sales team at Maple Living have had the pleasure of learning how we can take our sales to the next level, in only a couple weeks we have set goals, worked on our sales techniques and learnt much more.These guys are the best in the business, looking forward to learning more and more.

Sarah Laycock

01:56 14 Jul 22

Colin and Ben have been fantastic! Professional and full of knowledge. Looking forward to working with them to take myself and the team to the next level at Maple Living!

Laura Blundell

06:23 04 Jul 22

It has been a pleasure working alongside the KBA HR Team on our WHS project. Maja and her team go above and beyond the agreement scope giving us help in all areas not just WHS. They adapted to how we run internally including using our systems. Importantly, the team is fun and real in their advice. Thanks Team!

Daniel Pederick

02:15 30 Jun 22

We have been utilizing Colin's Services in the development of our business strategy and sales development for the past two months and have found his advice and input invaluable

Cameron Evans

04:16 20 Jun 22

I have utilised the services of Colin and his team at KBA for just over 12 years. In that time they have helped with HR advice, sales training, professional development and business mentoring. The growth and continueing success of my business has been positively impacted significantly by Key Business Advisors.

lize-marie Wright

04:20 09 Jun 22

Colin did a workshop with our Howardco team today 9 June 2022. The workshop was excellent and did what any good workshop should it gave me a fresh perspective and encouraged us to go away and think about the actions we need to take going forward. Thank you for a great workshop Colin

Carlie Mcwilliams

05:43 12 May 22

Colin and Lorraine facilitated our organisational strategic planning workshop. Over two days they both presented professionally and are very personable. Easy to ask questions and they led the team positively and kept everyone engaged the whole day. The planning pre workshop was of a high standard and relevant to our organisation. We can’t wait to have our first progress review. Thank you

Toni Walls

05:39 10 May 22

Great day with Colin and Lorraine! They sure know their stuff, highly recommend!

Nakeia Bree Wightley

03:12 04 May 22

Excellent training, I am new to sales and after today's training my confidence and knowledge on sales has skyrocketed! Job well done 👍👍

Shameran Warda

06:07 02 May 22

I’m currently in the process of launching a start-up business and so fortunate to have the expertise and knowledge of Colin. He has helped shape and put me on right track on how to set up a business. So excited of what’s yet to come, I highly recommend Key Business Advisors.

Michael Verrenkamp

06:50 29 Apr 22

Fantastic experience. Has shown me how to improve in terms of communication with our customers and to provide a better experience for everyone involved.

Simon Ward

06:30 12 Apr 22

What a great sales workshop/ training session we had with Colin and the KBA team. The chefs hat team has a key partner with KBA consulting with the team. I highly recommend anyone new or seasoned sales professional to have a chat with the team to develop your sales skills and insights. Never stop learning.10/10

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