The value of great customer service

Overview
What you will learn
What people are saying
Pricing

Monday, 13 September

01:00 pm - 02:00 pm

Sometimes the stars don't align. Follow this workshop to receive an email the next time it's scheduled.

Hear what our clients are saying about this workshop:

Event Information

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Date/Time
Date(s) - September 13, 2021
1:00 pm - 2:00 pm

Categories

Free Webinars

Setting expectations around customer service
Understand the value of your customer
Understand the power of great teamwork
How to deal with angry customers
How to create a Raving Fan!

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Apr 16

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Apr 12

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Nurturing a robust company culture significantly impacts the success of your business 📈 🚀

Here's why nurturing a positive company culture is essential:
🌟 Reduced Turnover
🌟 Long-Term Success
🌟 Employee Well-being
🌟 Customer Satisfaction
🌟 Alignment with Values
🌟 Enhanced Productivity
🌟 Employee Engagement
🌟 Retention of Top Talent
🌟 Adaptability to Change
🌟 Effective Communication
🌟 Innovation and Creativity
🌟 Attracting Partners and Investors

Download our 12-step plan – In Building a Great Culture:
➡️ www.keyba.com.au/people-culture-business

Link in bio.

#companyculture #peopleandculture #workplaceculture

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Apr 11

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Apr 9

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📅Last chance to secure your spot for KBA's premier workshop on April 16th in Essendon, VIC, dedicated to mastering Effective People Management! 🌟

🚀 Over 16 years, countless companies have turned to us when facing staff challenges. It's time to be proactive and learn about managing staff more effectively!

💗What our clients say about the Effective Management Workshop:

💗"Thank you Colin and team for the practical and informative Effective People Management Workshop. An easy-to-learn environment that tackled all the subjects we like to avoid until it's too late."

💗"Fantastic day of training with Colin and David. I learned so much about managing staff and how establishing good foundations is the key to recruiting and retaining great staff. I would highly recommend to businesses that they invest in not only attending training themselves with Colin but also sending their managers."

Join us, next Tuesday, the 16th of April.
Time: 9:00am - 4:30pm
Address: Level 1, 213-219 Buckley Street, Essendon, VIC
Investment: $880 (inc GST) per person

P.S. For registering multiple individuals from your organisation, reach out to us for a special discount 📞 1300 4 ADVICE or email: info@keyba.com.au

Register here 🔜 www.keyba.com.au/upcoming-events
Link in bio!

#management #leadership #smallbusiness #smallbusinessvic #essendon #ascotvale #footscray #strathmore #pascoevale #mooneevalley #brimbank #smallbusinessaustralia

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Apr 8

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Exciting News!

🌟 We're thrilled to introduce Chris Tankard as our new HR Advisor! 🌟

With extensive experience across diverse industries, Chris is all set to ignite positive changes within your business ✔️

His goal? To expertly navigate the complexities of HR and unleash your employees' full potential.

Welcome aboard, Chris! 🚀

🌟🎉But wait, there's more! 🎉🌟
Join us in welcoming back Gina Lutz as our HR Advisor!

Gina brings a wealth of experience from her time in small businesses and startups, ready to collaborate with our HR team to take your business to new heights 🚀

Dedicated to providing excellent service to our customers, Gina's passion for building connections and empowering small businesses perfectly aligns with our mission.

We're happy to have Gina back, ready to help businesses achieve their goals! 🎯

Welcome back, Gina! 🥰

#hrteam #humanresources #hrmanagement #melbournebusiness #nationwide #melbourneaustralia #australianmade #smallbusiness #hrsupport #outsourcedhr #welcome

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Apr 5

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Apr 4

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Apr 3

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Apr 2

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Mar 28

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🐣🍫 Chocolates, anyone? 🍫🐣

As we gear up for the long weekend, I hope you're all ready to indulge in some quality family time with family and friends and maybe sneak in a chocolate egg or two! 🐰🍫

Quick heads up: Key Business Advisors will be taking a little break from Friday 29th March until Tuesday 2nd April. We'll be back with even more energy and fresh ideas to ignite your business success! 💡🚀

Wishing you all a Happy Easter filled with joy and laughter! 🎉🐣🍫

#happyeaster #eastercelebrations #easter2024 #eastereggs #easterweekend #melbourne #melbourneeaster #happylongweekend #easterlongweekend #fyp #australiawide #nationwide #essendon

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Mar 27

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💡Why measure Employee Performance? ⬇️

🚀 Performance management aligns employees, resources, and systems for strategic success. It includes goal setting, monitoring, feedback, and development planning 🎯

Here’s why it’s crucial:
🎯 Goal Alignment: Aligns individual and team goals with organisational objectives, directing efforts toward business success.
📈 Improved Performance: Clear expectations and regular feedback lead to improved performance.
🤝 Enhanced Communication: Facilitates regular communication, building positive relationships.
🌟 Recognition and Rewards: Recognises high performers with promotions, salary increases, bonuses, or incentives for motivation.
📚 Professional Development: Discusses career aspirations and development needs, identifying growth opportunities.
🔄 Succession Planning: Evaluates performance to identify future leaders and develop succession plans.
⚖️ Legal and Ethical Compliance: Ensures adherence to legal and ethical standards in equal employment opportunity and fair treatment.
😊 Employee Engagement: Contributes to engagement by providing purpose, clear expectations, and growth opportunities.
🔄 Continuous Improvement: Regular performance reviews allow organisations to assess their performance management processes and make necessary improvements.

Performance management aligns efforts with goals, fosters development, and ensures fair evaluation for organisational success 🌐🚀

If you would like to get Performance Management support, contact our professional team at @keybusinessadvisors_ at 1300 4 ADVICE or email info@keyba.com.au

#PerformanceManagement #EmployeeSuccess #PerformanceReviews #employeeperformance #fyp #smallbusinesssupport #businessaustralia #essendon #strathmore #docklands #melbournebusiness #melbournebusinessowners #smallbusinessvictoria #nationwide #melbournehr #hr #humanresources #humanresourcesmanagement #follow

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Mar 26

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🚀 Build a high-performing culture in your company with our Employee Satisfaction Survey or DiSC Personality Workshop! ✔️

Employees are the backbone of any business, making it crucial to maximize their potential. #DiSC Profiling offers a cost-effective solution to achieve exactly that ✔️

DiSC profiles delve into behavioral styles, enhancing workplace relationships and communication ✔️

Understanding individual and team behaviors leads to more effective communication and better alignment with motivational needs, boosting workplace efficiency ✔️

Find out how to relate better with others in the workplace with DiSC 👇

www.keyba.com.au/disc-profiling

Don’t forget to conduct Employer & Staff Satisfaction Surveys! 📊
Tailored to improve overall company performance, these surveys should align with your Business Strategy and Growth Plan for optimal results.

Let us help you foster a high-performing culture in your company!

Contact us:
📧 Email: info@keyba.com.au
📞 Phone: 1300 4 ADVICE
🌐 Website: www.keyba.com.au

#keybusinessadvisors #businesssupport #employeesurvey #workplace #disc #discprofiling #workplaceperformance #melbournebusiness #australiawide #nationwide #businesscoach #businesstips #essendon #mooneevalley #queenslandbusiness #businessvictoria

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Mar 25

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🌟 Join us for a complimentary webinar where you'll gain insights into driving financial outcomes! 🚀

Hosted by Sam Capuana, Director at Inspire Business Solutions, and Colin Wilson, Director at @keybusinessadvisors_ , this webinar promises valuable discussions on driving financial outcomes for your business.

📋 Key topics:
✅Understand the profit & loss of your business.
✅How to manage your cash flow more effectively.
✅The importance of setting budgets and targets for the new Financial Year.
✅Followed by a Q&A session.

🗓️ Date: 13th May
🔔Time: 1pm - 2pm

Don't miss out on this opportunity to elevate your financial strategies! 💲
💲💲 Register now! ⬇️
Link in bio, or visit: www.keyba.com.au/upcoming-events

P.S. If you can't attend live, register anyway and you'll get access to the recording for later viewing.

#freewebinar #businessfinance #financialadvice #melbournebusiness #essendon #nationwide #smallbusiness #smallbusinessau #smallbusinessvic #melbournebusinessowners #financialplanning #fyp #melbournebusinesscoach

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Mar 22

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Brilliant Business Influence workshop with @sooshimango as guest speakers! 😂💥🎤

The amazing guest speakers @sooshimango not only bring humour to the table but also possess a strong business acumen and an unwavering work ethic. It was truly inspiring to listen to their story🎤

It was a great day organised by the exceptional team at @miliceviclawyers and @blockparty_creative to ensure businesses thrive 💪

Thank you for having @keybusinessadvisors_ join this incredible event full of laughter and learning 😄😂🥰

@miliceviclawyers
@sooshimango
@andrew_manfre
@carlosalanitri
@blockparty_creative

#sooshimango #melbourne #melbournebusiness #keybusinessadvisors #melbourneworkshops #businesscoach #melbournebusinessowners #melbourneevents #melbournecomedy #melbournesmallbusiness #businessgrowth #nationwide #grateful #comedians #melbournebusinessevents #smallbusinessau #melbournebusinessowner #fyp #follow #essendon #hillarious

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Mar 21

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Agree?

"Training and motivating your team should be high on your agenda. Show that you care about your team and want them to be successful."
- Colin Wilson, Director of @keybusinessadvisors_

At Key Business Advisors we are a fantastic team that is very passionate about taking businesses from good to GREAT!

If you need help to grow your company or to better manage and motivate your staff or need help with HR then please contact us as we are here to help.

Phone: 1300 4 ADVICE
Follow: @keybusinessadvisors_
Website: www.keyba.com.au

#keybusinessadvisors #businesssupport #businessadvisor #staffmanagement #staffmotivation #motivation #businessmotivation #australian #melbournebusiness #qldbusiness #brisbanebusiness #smallbusiness #fyp #stafftraining

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Mar 20

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Would you like to manage your team more efficiently? 🏆

Learning to manage your team efficiently not only benefits the team's performance but also contributes to the success and sustainability of the organisation as a whole.

Join Colin Wilson, Director of Key Business Advisors on the 16th of April for an interactive workshop to learn about Effective People Management 🎯

Learn about implementing HR best-practice processes and help your staff to perform at their best!

Places are limited. Don't miss out!
To register, please follow the link in our bio, or visit: www.keyba.com.au/upcoming-events

#peoplemanagement #managementtraining #managementdevelopment #managementtraining #melbourneevents #melbournebusinessowners #melbournebusiness #fyp #melbournebusinesscoach #businessimprovement #essendon #footscray #docklands #mooneeponds #essendonfields #neverstoplearning

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Mar 19

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Level up your skills and empower your team through our upcoming leadership, management, sales, and HR workshops! 💪

Our team of specialists, led by Colin Wilson, is ready to guide you towards excellence. 🚀

Explore our diverse range of training programs, encompassing management, leadership, HR, and sales. 🌟

What do we offer?
📈 Business Strategy & Growth
👥 People and Culture Development
💼 HR Consultation and Support
🏅 Leadership, Management & Sales Training

We’re dedicated to taking your business from good to great! 🚀

Get in touch:
🌐 Website: www.keyba.com.au
📧 Email: info@keyba.com.au
📞 Phone: 1300 4 ADVICE

#leaderscreateleaders #leadershipdevelopment #managementtraining #hr #melbourne #melbourne_insta #melbournebusiness #melbournebusinessowners #nationwide #businessaustralia #businesstips #businessaustralia #businessvictoria #qldbusiness #brisbanebusiness #smallbusinessowner

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Mar 18

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Tired of the relentless hunt for top talent?

Say goodbye to recruitment stress with KBA's HR Team by your side! We'll save you time and hassle while ensuring a flawless recruitment process.

💼 Our recruitment packages offer an all-encompassing approach, utilising our expertise and innovative methods to attract the ideal candidates for your business.
🤝 Through close collaboration with you, we ensure a seamless recruitment and induction experience, elevating your business from good to exceptional!

🔍 Curious about what we can do for your recruitment needs?

Need assistance?
📧 Email: info@keyba.com.au
📞 Phone: 1300 4 ADVICE

#recruitment #melbournebusiness #nationwide #humanresources #recruitmentservices #melbournebusinessowners #melbournebusiness #essendon #mooneeponds #nationwide #smallbusinesssupport

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Mar 14

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Are you ready to elevate your business to new heights? 💪

If you're ready to soar to new heights, reach out - our expert team at KBA is ready to assist you.

What do we offer?

➡️ Specialising in Business Strategy & Growth, People & Culture, HR Advice and Support, Leadership Development and Sales Training. Let's transform your business from good to GREAT! 💪

Website: www.keyba.com.au

Phone: 1300 4 ADVICE

#keybusinessadvisors #businesssupport #businessadvisor #businesstips #smallbusinessowner #businessowners #melbournebusiness #melbournebusinessowners #brisbanebusiness #brisbanebusinessowner #qldbusiness #smallbusinesssupport #melbournebusinesscoach #leadershiptraining

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Mar 14

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Key Business Advisors

Head Office
Level 1, 213-219 Buckley St,
Essendon VIC 3040

Queensland Office
57-75 Mooloolaba Esplanade
Mooloolaba 4557 QLD

Shepparton Office
196-202 High St,
Shepparton VIC 3630

Phone: 1300 4 ADVICE – (03) 9325 5900
Email: info@keyba.com.au

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Google Rating

4.9

Key Business Advisors Pty Ltd

4.9

McGlynn Hunt Funerals

02:14 10 Apr 24

Colin and Chris were thoroughly organised, prepared and professional in their training session with our team. With a laugh and smile KBA led us through thought provoking business assessments and povided immediate action plans in moving forward - as they say, 'good to great!!'.

Steven Milicevic

22:46 28 Feb 24

It has been a real pleasure working with Colin Wilson and the team at Key Business Advisors over the past few years.It has been great to share insights and have trusted, highly skilled operators to refer to and learn from.Highly recommend Key Business Advisors!

Josephine Germanos

00:25 20 Feb 24

The management team enjoyed a collaborative and engaging workshop with Colin. For some, many of the topics were a refresher which is always important and for other emerging leaders, they were insightful. There was ample time for reflection, discussion and sharing of experiences which is key to learning and applying.

Nigel Newton

04:21 26 Oct 23

Exceptionally well delivered training. Colin had everyone in the room engaged and participating, even our biggest skeptics. My profile and learning how to use my strengths and tailor these for positive interaction with all of the different customer types we have, has paid off within 24 hours. ABC (iykyk) really works. Thanks Colin.

Melissa Barlas

05:32 24 Oct 23

Scott Kelly was amazing with his delivery of a workshop I was in called How To Manage & Motivate Dtaff Through a HR Process. So knowledgeable and so much value! Highly recommend Key Business Advisors services :)

Colin Moll

12:20 06 Oct 23

We attended a fantastic HR workshop with Colin which was promoted through the AFDA. While we have had a rough idea of where we need to get to with our HR processes for some time, Colin helped outline the path to actually getting there and demystified some of the concepts we were less familiar with. Within just a few weeks we are already moving towards implementing parts of what we learned. I am looking forward to working with KeyBA more in the future.

Torie Campbell

05:16 28 Sep 23

Fantastic day of training with Colin and David. I learnt so much about managing staff and how establishing good foundations is the key to recruiting and retaining great staff. I would highly recommend to businesses that they invest in not only attending training themselves with Colin but also sending their managers.

Amanda James

07:17 22 Sep 23

Recently enjoyed a day of training on Effective People Management with Colin and David. It was a great day with top notch presenters and a really engaged group of participants. The made sure to cover specific questions we all had and really tailored the day to the groups needs. The materials given out were also excellent. Would highly recommend.

Taylor Rickards

04:19 19 Sep 23

Outstanding session today done with Roger. I have learned so much. Very informative and engaging throughout the whole day. Highly recommend.

mark wilks

01:26 13 Sep 23

I attended the B2B Masterclass yesterday, conducted by Colin Wilson. Arguably one of the most practical sales training programs I have attended. The combination of real lived sales experience, role playing and practical exercises, provides a solid learning opportunity. I would recommend this to anyone who desires to improve their professional sales skills.

Jamie Purcell

01:02 13 Sep 23

Colin and his team at Key Business Advisors have been super helpful in touching up our sales skills. They have given us the tools and confidence to get out and drive our business further!

Luke Fulton-Tindal

00:32 10 Aug 23

Colin was great in his professionalism, knowledge and ability to cater for all the different levels of experience within the group. He kept the day moving and interesting. Great course and well structured with scientifically proven profile development and understanding.

Jamie L'estrange

06:41 27 Jul 23

Have just completed a B2C sales training program yesterday with my colleagues. Colin was a wealth of knowledge and his approach was brilliant. I none of us left there thinking we dint learn anything, we learnt alot. Thanks again Colin, you have opened my eyes alot.

Trina Dando

05:27 18 May 23

It was amazing and worth every minute to invest my time in learning all about B2B sales & marketing for one day, and then to have one on one with Colin, for another day, to focus on my business plan & strategy. I am inspired and focused on bringing my goals to life! Now, it's time to me to begin. Thanks so much for sharing your knowledge & time Colin!

Ross Evans

06:34 28 Apr 23

Colin delivers a well-organized and documented workshop using current work/life examples that promotes realistic group discussion and interaction, l left feeling motivated to mate a change. Thankyou Colin & KBA

Tania Taylor

06:38 14 Apr 23

Fantastic team, when I first met Maja I said "nar we are ok, have never needed" how wrong was I. Every business needs Key Business Advisors. Expert HR advice and Chris's training classes are awesome.

Leena van Raay

03:35 31 Mar 23

An amazing course for tiny business owners (like myself with 6 staff) to larger businesses. Colin delivered a fun and very information-filled day with lots of time for questions and guidance from him. I have signed my other staff up already!

Captia NIFTY (Nifty)

02:17 18 Mar 23

Collins team at KBA are professional supportive at everything leadership & HR! Our company used them for many years and have loved working with the KBA team

Graeme Carleton

11:22 15 Feb 23

Having just completed a two day sales training workshop with my colleagues in Perth, this has been invaluable for us to learn some new skills, refresh our thinking and gain some additional motivation for success. Colin lead the sessions with total professionalism, expert coaching and with an element of fun, which made for an ideal environment to learn. I would recommend you reach out to Key Business Advisors, and discuss your potential sales training needs, no matter the level of experience within your teams.

jimmy roch

05:24 14 Feb 23

Me and a few other colleagues had a training session with roger, who was very engaging, charismatic and informative. Taught some valuable sales techniques without a feeling a of customer exploitation. Very good!

Jamie Paterson

02:43 20 Dec 22

I have worked with Ben in the lead up to a major 'people and employment' review process and found his knowledge of his business and the application of employment fundamentals to be exceptional. Ben displayed a high level of commercial and business understanding and was able to articulate how this could be applied in a pragmatic and efficient manner. I would be happy to endorse Ben for any business projects that require his support and could benefit his expertise.

Shelly Harris

02:15 20 Dec 22

Colin recently ran a 1/2 day business strategy workshop for our team. Up front Colin took the time to understand what each member of the team wanted to get out of the day. He has the perfect way of engaging with each different personality and made sure all topics were covered with sensitivity and openness. Thank you Colin for a very productive and energizing workshop. It was a fantastic way to finish off the year.

Danielle Titterton

07:54 16 Nov 22

I’ve had the opportunity to watch Colin deliver the same course to a group of RPM Group sales consultant twice this week. It was amazing to see a professional in his element having the group listening to his every word. His business is one of many businesses forced into hiatus have now come out of lockdown more polished and with an insatiable hunger to succeed. Looking forward to seeing you in action next week.

Shelly Harris

11:28 24 Aug 22

I recently attended the B2B Sales Training Program facilitated by Colin. It was fantastic. A full day of practical, informative and immediately useable information. Colin's energy, positivity and enthusiasm is infectious. He listens and adjusts to every participants industry and situation allowing everyone to get the most they can out of the day regardless of their sales knowledge or experience.Thank you Colin for a great workshop.I'm looking forward to sharing the information and your insights with my team.

Lachlan G Olive

06:54 18 Aug 22

I am 23 years old and have been studying sales for the last 4 years, while actively working sales roles for the past 16 months. Today I had a full day sales training with Colin, and I must admit, everything I've learnt over the last 4 years. Colin summed it up in less then 8 hours. Explained perfectly. I would highly recommend Colin and Allyson. They are honestly superstars.

Jack Smith

06:07 15 Aug 22

We recently decided to make the " tree change" to regional Victoria. I approached Colin and his team at KBA to assist me with finding a role that would make the " tree change" complete. Having known Colin on a professional basis for over 25 years, I knew full well, Colin's extensive network both in Victoria and nationally along his passion to find the right fit for both individuals and companies would result in me finding a fantastic and satisfying role.

Joe Akiki

01:53 15 Aug 22

The team at KEYBA have been an integral part of our business for many years. Colin & Allyson have been a tremendous source of support, knowledge, guidance and quality advice providing the leadership team the confidence to make well informed decisions. Highly recommend their services.

Jay

09:22 28 Jul 22

Fantastic, informative mentoring. The Leadership Training Program was well presented. Colin is very knowledgeable. Thank you

Stefan Valentini

00:59 15 Jul 22

Colin and Ben have been fantastic, Our sales team at Maple Living have had the pleasure of learning how we can take our sales to the next level, in only a couple weeks we have set goals, worked on our sales techniques and learnt much more.These guys are the best in the business, looking forward to learning more and more.

Sarah Laycock

01:56 14 Jul 22

Colin and Ben have been fantastic! Professional and full of knowledge. Looking forward to working with them to take myself and the team to the next level at Maple Living!

Laura Blundell

06:23 04 Jul 22

It has been a pleasure working alongside the KBA HR Team on our WHS project. Maja and her team go above and beyond the agreement scope giving us help in all areas not just WHS. They adapted to how we run internally including using our systems. Importantly, the team is fun and real in their advice. Thanks Team!

Daniel Pederick

02:15 30 Jun 22

We have been utilizing Colin's Services in the development of our business strategy and sales development for the past two months and have found his advice and input invaluable

Cameron Evans

04:16 20 Jun 22

I have utilised the services of Colin and his team at KBA for just over 12 years. In that time they have helped with HR advice, sales training, professional development and business mentoring. The growth and continueing success of my business has been positively impacted significantly by Key Business Advisors.

lize-marie Wright

04:20 09 Jun 22

Colin did a workshop with our Howardco team today 9 June 2022. The workshop was excellent and did what any good workshop should it gave me a fresh perspective and encouraged us to go away and think about the actions we need to take going forward. Thank you for a great workshop Colin

Carlie Mcwilliams

05:43 12 May 22

Colin and Lorraine facilitated our organisational strategic planning workshop. Over two days they both presented professionally and are very personable. Easy to ask questions and they led the team positively and kept everyone engaged the whole day. The planning pre workshop was of a high standard and relevant to our organisation. We can’t wait to have our first progress review. Thank you

Toni Walls

05:39 10 May 22

Great day with Colin and Lorraine! They sure know their stuff, highly recommend!

Nakeia Bree Wightley

03:12 04 May 22

Excellent training, I am new to sales and after today's training my confidence and knowledge on sales has skyrocketed! Job well done 👍👍

Shameran Warda

06:07 02 May 22

I’m currently in the process of launching a start-up business and so fortunate to have the expertise and knowledge of Colin. He has helped shape and put me on right track on how to set up a business. So excited of what’s yet to come, I highly recommend Key Business Advisors.

Michael Verrenkamp

06:50 29 Apr 22

Fantastic experience. Has shown me how to improve in terms of communication with our customers and to provide a better experience for everyone involved.

Simon Ward

06:30 12 Apr 22

What a great sales workshop/ training session we had with Colin and the KBA team. The chefs hat team has a key partner with KBA consulting with the team. I highly recommend anyone new or seasoned sales professional to have a chat with the team to develop your sales skills and insights. Never stop learning.10/10

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The value of great customer service

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